We regularly assess how we are doing by asking our patients to fill a questionnaire regarding their experience. We publish our survey results via our Facebook as we feel transparency is very important and we strive to make any improvements we can in response to your ideas. Thank you to everyone who took the time to complete a survey.
We recognise that not everyone is always content with their treatment and we take these comments seriously. Each one is reviewed to see how we can improve our service.
“Every single person we met was so kind, caring and professional. They treat every patient as important, and your journey as special to them as it is to you. I couldn’t praise or speak highly enough of our experience at TFP Simply Fertility.”
“All staff have been wonderful and have made us feel very relaxed along the way. Very warm welcoming team which puts you at ease. Staff are very knowledgeable in their fields. Thank you.”
“We’ve had a great experience. Everyone in the clinic had made me feel extremely comfortable and welcome and no question was too silly. The professionalism has been great and we’ve been kept informed every step of the way. Thank you so much for making a very scary and daunting experience a little less scary!”
TFP Simply Fertility made IVF a positive experience. All staff were so helpful and kind and all went that extra mile – nothing was too much.”
“The anesthetist is amazing. He made me feel so relaxed and all my fears went. All staff are so friendly and approachable, make you feel like they are interested in you and care for you. Would highly recommend this clinic.”
“100% perfect. The people are the greatest assets, such care, personalisation and dedication to make the best of this process.”
“I couldn’t fault a single thing, everything and everyone has been fantastic.”
“Excellent care levels. Friendly staff who are always ready to explain things. We were kept informed all the way through.”
“Customer care has been amazing. We feel like part of a family when we have treatment.”
“Always available to answer questions regarding treatment. Very relaxed environment.”
“The whole experience has been fantastic, You are made very welcome and like one big family, everyone looked after you extremely well and made the whole experience less scary.”
“All the staff on reception are helpful and informative when you need help. All the staff are very warm and personable. The clinic feels personal.”
“Receptionist always welcome you by name & remember you which is a nice touch. Queries always answered quickly & efficiently by phone or email. Staff are very knowledgeable, caring and treat you as an individual and with dignity and respect. Have found the counselling sessions to be very useful in dealing with the emotional implications. Time is always taken to answer any questions which is appreciated. I have already recommended a friend & wouldn’t hesitate to do so again.”
“The experiences we have had so far during our treatment at TFP Simply Fertility have been nothing but exceptional. We have always been put at ease by all members of staff, been seen promptly, and given the best level of service. I have already recommended TFP Simply Fertility to a friend, as 1st class. Thank you :)”
“Would highly recommend others needing treatment. A fantastic place to have this journey with. Staff are amazing!!!”
“Knowledgeable admin staff when calling the clinic is great. Given the time & respect at appointments which you need. Staff are very up to date with latest research & use this to form treatment plans.”
Every member of staff has been friendly, helpful and nothing was a problem. Every question answered with clarity and every step explained in full and it has made the whole process easier than we thought.
“We have been overwhelmed by the kindness and support from all members of staff at TFP Simply Fertility. Their helpfulness and friendliness has made our experience at TFP Simply Fertility so much better than our previous clinic. It is a tough experience to go through and having a warm welcome at the clinic makes such a difference. Also, a mention to all the nursing staff – too many to mention who are always on hand to answer questions and again very caring and friendly. Thank you all so much!”
“Every member of staff I have been put in contact with has been professional, friendly and caring. Any issues or questions I have had have been promptly and professionally handled. Jude is the person with whom I probably see the most for scanning and she is wonderful. Throughout every high and low during treatment, I have felt very supported.”