October 4, 2018


Simply Fertility has been awarded the Excellence in Customer Service Award at the Essex Business Awards.

It’s a fantastic achievement for Simply Fertility, after scooping the Excellence in Technology and Innovation award last year.

The 2018 award was presented as the best of the county gathered at Essex County Cricket Ground, in Chelmsford, last night (Tuesday 2nd October).

The excellence award recognises the personalised IVF care patients receive at the Great Baddow clinic from a dedicated team of staff. The judges were impressed by:

  • Excellent customer service, a vital strand to Simply Fertility’s high success rates and first class patient care
  • Highly trained staff working around the clock to help people find answers about their fertility or trying to start a family
  • Latest IVF techniques and equipment, including time lapse technology
  • Free, informal consultations with specialists, rapid fertility assessment packages and regular open events
  • Treatments and services tailored for patients, locally, with convenient appointments times
  • Access to counsellors and 24/7 guidance and advice, with additional support and services such as acupuncture
  • New patient support group, open to patients and non-patients, with guest speakers
  • New online portal for patients to manage their treatment plan and medical appointments more effectively
  • Comprehensive patient information and user-friendly website, introductory video, personal stories and social media forums.

Clinic Manager Sarah Walt said: “We are over the moon and can’t quite believe it. To win an excellence award for Innovation and Technology last year, six months after we opened our new clinic, was amazing but to receive another excellence award this year for the way we look after our patients is so rewarding for the whole team and a real privilege.”