There’s a chance Ria will be the first person you meet when you walk through the doors at Simply Fertility.
As Fertility Administrator and Receptionist, she welcomes patients and visitors to the clinic, books them in and ensures everything is in place for their appointment.
Ria has been with Simply Fertility since March 2017, the same day that the new clinic opened in Great Baddow. Prior to that, she worked in retail as a customer services assistant and was drawn to the role which is patient focussed and makes good use of her organisational skills and attention to detail.
Ria starts her day working through the clinic list and checking everything is in place for the day ahead, sorting out paperwork, getting consent forms signed and dealing with the administrative side of things. She says: “I start booking in patients from 8am. Most mornings, 30 to 50 patients will arrive, I book them in, show them where to sit and offer tea and coffee. If I see anyone looking anxious I go over and see what we can do to help, sometimes just a chat and a friendly face can help put someone at ease.”
“As the day goes on, more patients come in, although the theatre list tends to run in the morning,” continues Ria. “I answer phone calls and enquiries, book patients onto open days and informal consultations and run through the following day’s clinic list. I’ve been working closely with Annette, one of our nurses, who has set up a new patient support group. I’ve set up a closed Facebook group for patients considering, starting or going through their IVF treatment, it’s a great way to share information and to ask questions.”
Ria lives close by and in her spare time enjoys going to concerts and visiting friends in London. She’s has recently been joined on reception by Millie and works closely with the rest of the Fertility Administration team including Sharon, Nicole and Lucy.
“I love my job. It’s so rewarding when patients come in for their pregnancy scans and show us their pictures before they leave. We get to know everyone really well and when patients come back to visit us as parents I feel like I have made a real difference.”